Return & Refund Policy

We offer returns up to 14 days after delivery. If you lodge the return within this time, you will be entitled to a refund. Items need to be unworn and new for a return to be accepted. Also, if the tag is removed, the return will not be honoured.

Payments will be credited to original payment method once the return is accepted. Time scales for refunds are 7-10 working days but may vary depending on your bank.

You can log a return using the make a return section. Here you will be provided a return label once you have logged your return successfully. Alternatively You can send an email to info@coulerclothing.com with your order number and subject field MAKE A RETURN. You will then advised on the necessary steps to submit your return.

Customers can send an email to Support@coulerclothing.com if they require any further info or experience any issues submitting a return.

All returns are returned to the company address, which is as follows:

Čouler Clothing 

Jabry Holdings Ltd

71-75 Shelton Street

London

WC2H 9JQ

14 day return after delivery. You will be entitled to a refund if the return is logged within this time.
Items need to be unworn and new for a return to be accepted. Also if the tag is removed the return will
not be honoured.
Payments will be credited to original payment method once return is accepted, time scales for refunds
are 7-10 working days but may vary dependent on your bank.
Simply send an email to Support@coulerclothing.com if you require any further info, or experience any
issues submitting a return.

14 day return after delivery. You will be entitled to a refund if the return is logged within this time.

Items need to be unworn and new for a return to be accepted. Also if the tag is removed the return will

not be honoured.

Payments will be credited to original payment method once return is accepted, time scales for refunds

are 7-10 working days but may vary dependent on your bank.

Simply send an email to Support@coulerclothing.com if you require any further info, or experience any

issues submitting a return.

14 day return after delivery. You will be entitled to a refund if the return is logged within this time.

Items need to be unworn and new for a return to be accepted. Also if the tag is removed the return will

not be honoured.

Payments will be credited to original payment method once return is accepted, time scales for refunds

are 7-10 working days but may vary dependent on your bank.

Simply send an email to Support@coulerclothing.com if you require any further info, or experience any

issues submitting a return.

14 day return after delivery. You will be entitled to a refund if the return is logged within this time.

Items need to be unworn and new for a return to be accepted. Also if the tag is removed the return will

not be honoured.

Payments will be credited to original payment method once return is accepted, time scales for refunds

are 7-10 working days but may vary dependent on your bank.

Simply send an email to Support@coulerclothing.com if you require any further info, or experience any

issues submitting a return.

At CoulerClothing, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. This return policy outlines our process for returns, refunds, and exchanges.

Eligibility for Returns

You may return items within 30 days of delivery if they meet the following criteria:

  • The item is unused, unworn, and in its original condition with all tags attached.
  • The item is returned in its original packaging.
  • Proof of purchase (order confirmation or receipt) is provided.

Non-Returnable Items

The following items are not eligible for returns:

  • Sale or clearance items (unless defective).
  • Gift cards.
  • Customized or personalized products.
  • Items damaged due to improper use or negligence.

How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at info@coulerclothing.com or call +0082 561 43 34 with your order details and the reason for return.
  2. Receive Return Instructions: Our support team will provide instructions on where to send your return.
  3. Ship Your Item: Pack the item securely and ship it using a trackable shipping service. Please note that customers are responsible for return shipping costs unless the item is defective or incorrect.

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days to your original payment method.
  • Shipping costs (if applicable) are non-refundable.

Exchanges

If you wish to exchange an item for a different size or color:

  • Contact us at info@coulerclothing.com or +0082 561 43 34 to confirm availability.
  • Follow the return process above to send back the original item.
  • Once we receive your item, we will ship the replacement at no additional cost (for UK orders).

Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Notify us within 7 days of delivery.
  • Provide a description and photos of the issue.
  • We will replace the item or issue a full refund, including shipping costs.

International Returns

  • For international orders, customers are responsible for return shipping fees.
  • Customs fees, duties, or taxes (if applicable) are non-refundable.

Contact Us

For any questions or assistance with returns, refunds, or exchanges, contact us:

CoulerClothing
Jabry Holdings Ltd
71-75 Shelton Street
London, WC2H 9JQ, United Kingdom
+0082 561 43 34
info@coulerclothing.com